Further discount for large quantity. Call for details. 01744 830001

Terms and Conditions

Welcome to the Complete Construction Supplies website. This website is owned by and operated on behalf of Kestral Construction Products Limited. (otherwise referred to as ′we′, or ′us′).

Company Registration Details:

Name – Kestral Construction Products Limited. Registered Office – Unit 2, Warrington Central Trading Estate, Bewsey Road, Warrington, WA2 7LP. These terms apply to your use of this website, including any orders you place through it or orders placed by telephone, fax, email or purchase order forms in the case of credit account customers. Please read these terms carefully before using this website. Using this website indicates that you fully accept these terms. These terms do not affect your statutory rights.


We accept Visa and MasterCard credit card; Maestro, Delta, Visa Electron and Solo debit cards and via direct bank transfer. We also accept payment via PAYPAL.  We accept cheque payments from Business Credit Account Customers only.

Credit Account

To apply for our Credit Account (Business Only), please download and complete our application form here: Account Application Form: (View Terms & Conditions of credit account). Please return the completed form to info@completeconstructionproducts.co.uk. Alternatively, fax the completed form to 01744 830002. Our payment terms are 30 days end of month. The goods supplied remain the property of Kestral Construction Products Limited until paid for in full.

Placing an Order

When you place an order through the website or any other medium, we will send an e-mail to confirm that we have received the order. All orders are subject to these Terms of Use and our Sale Terms. Orders placed through the website represent an offer to purchase a product. It is accepted for each product when we send you an e-mail to confirm that the order has been received. We reserve the right to reject any order for any reason.  This includes orders where we suspect fraudulent activity, or any orders where the incorrect delivery charges have been made. Should there be an error with any delivery charge, we will contact you to notify you of this error.  Any orders where incorrect delivery charges have been made may be cancelled by us and your payment will be refunded. All orders are subject to stock availability. If we are unable to supply any products that you have ordered we will inform you as soon as possible. In the event that an out-of-stock product is part of an order and we cannot contact you, we will send what products we have in stock, refunding the purchase price of any unavailable product where payment has already been made.


We pride ourselves on our fast and efficient dispatch of orders, which is one of many factors that have enabled us to build and maintain a loyal, happy customer base. If goods are required for UK mainland Express Delivery, Please call to ensure goods are in stock. We are unable to process orders or deliver on UK Bank Holidays and Weekends. Offshore deliveries will be charged a premium above the standard delivery charges.  Please contact us for an accurate delivery price. (All prices are inclusive of VAT). Delivery times for delivery are between the hours of 8.00 am – 6.00 pm, Monday to Friday. We are unable to give a specified delivery slot within these times.

We provide estimated delivery dates based on stock availability. If no one is available to take the delivery, the courier will leave details at the address to rearrange delivery. We may need to make an additional handling charge for the return and re-delivery. Should no one be available to take the re-delivery, we may cancel the order and refund your money, excluding any additional charge for the return and re-delivery.

Materials delivered from our own stock.

Normally 1-2 days (can sometimes be longer if we are waiting for manufacturers’ stock to arrive into ours).
Please note: If the order is placed before: 2:00pm and all of the items are in stock, then we will endeavour to despatch your order the next day on an overnight delivery.

Materials delivered direct from the manufacturer.

There may be some occasions when it is more efficient or cost effective to have the materials shipped direct from our suppliers. We will place the order immediately upon receipt of your order. This can sometimes take upto 5 working days depending on which manufacturer it is. We will always endeavour to get the goods to the customer at the earliest possible date but please call the office in any situation to get the most accurate idea of delivery dates.

International and Offshore orders

We are currently unable to supply products to anywhere outside of the UK due to the sensitive nature of some of our products (hazardous or containing acid etc). If this is something you require then we can gladly have these shipped to somewhere within the UK for you to arrange overseas delivery. Data sheets & safety information can be provided upon request. Please email the office your full enquiry to find out more.


All delivery times and dates are estimates. We will try our best to meet the delivery estimates we have given you but shall not be responsible for any failure to deliver ordered products within these stated time frames. We will let you know if we cannot deliver your products within 30 days of when we receive payment from you, and give you the opportunity to either wait for the products or cancel your order. Save for made to order goods, if you choose to cancel your order we will give you a full refund. If applicable, we strongly recommend that you do not book fitters or tradesmen until your order has actually been delivered and checked by you. We cannot be held responsible for any third-party charges incurred due to non-delivery of an order, or orders that have not been checked on delivery. We will always endeavour to make one single delivery to you wherever possible to minimise any inconvenience. This means that when your order contains a mix of products with different delivery lead times, the longest lead time will apply to the whole order. However, when you place an order containing a mix of products this may not always be possible.


Orders placed for made-to-order (includes special colours) products may not be cancelled. You may cancel other orders at any time before they are dispatched to you. Please email info@completeconstructionproducts.co.uk your order number, postcode and contact telephone number. Alternatively, you may telephone us on 08454 530 017

Defective/Damaged Products

In the unlikely event that a product is faulty or is delivered damaged we will exchange the product or provide you with a full refund provided you advise us of the fault within 7 days of the date the product is delivered to you. We can either collect the product or dispatch a replacement. To arrange for the product to be collected, please contact us, with your order number, the details of product to be returned and whether you would like a refund or replacement. Once the returned product has been received and inspected, we will either dispatch the replacement or process the refund. All refunds will be made to the card/account used to purchase the product.

Order Discrepancies

Any order discrepancies must be reported to us within 48 hours.


You may return most goods supplied by us in their original condition within 7 days of the date you received them and obtain a refund. Please contact us first within this period should you wish to return the goods. Provided the goods are unopened and in resalable as new condition, with their original box, packing and accessories as appropriate.

Unless you are a “consumer” (EU CONSUMER RIGHTS DIRECTIVE – Effective from June 13th 2014), the delivery charges are not refundable and we shall be entitled to deduct a 20% restocking charge from the amount to be refunded to you. Please note that made to measure / special order products cannot be returned unless faulty. Refunds are not available on “free with purchase” items, unless all other products are returned.

Please Note: If you open any of the goods and original packaging then we will not be able to offer the goods for resale as new so will not be able to offer you a refund.


All prices are listed both exclusive and inclusive of VAT, where appropriate. Our site contains a large number of products, and it is always possible that, despite our best efforts, some of the products listed may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a product’s correct price is less than our stated price, we will charge the lower amount when dispatching the product to you. If a product’s correct price is higher than the price stated on our site, we will at our discretion either contact you for instructions before dispatching the product, or reject your order and notify you of such rejection. All prices are subject to change without prior notice. We are under no obligation to provide the product to you at the incorrect (lower) price, even after we have sent you an order confirmation e-mail.


You are solely responsible for any orders submitted to our website. Further information on on-line security can be found at http://www.getsafeonline.org/.


Other than personally identifiable information, which is covered under our Privacy Policy, which forms part of these Terms of Use, any material you transmit or post to the website shall be considered non-confidential or non-proprietary and we shall have no obligation with respect to such material. We and our designers shall be free to copy, disclose, incorporate and otherwise use such material and all data, images, text and other content embodied therein for any and all commercial or non-commercial purposes.

Access to the Website

We will try to ensure that the website is available 100% of the time for our customers. However, we shall not be liable if this website is unavailable at any time and for any period, irrespective of the reason.

Copyright and Database Rights

Unless otherwise stated, the copyrights and other intellectual property rights for all material on this website are owned by Kestral Construction Products Limited. You may download and print extracts from this website for your personal, non-commercial use. Any use of extracts of this website for any other purpose is prohibited. All brand names used in this website are trademarks or trade names of their respective holders. No permission is given in respect of the use of any of these marks or names and any such use may constitute an infringement of the holders rights. Any rights not expressly granted in these terms are reserved.

Links to other websites

This website may include links to the websites of other companies or organisations. This is for your convenience. If you use these links you will leave this website. We are not responsible for the content of third-party websites. No endorsement, assumed or actual, is implied through the inclusion of these links. If you do access any third-party websites linked to this website you do so at your own risk and we will not be liable for any loss or damage which you may suffer as a result of your dealings with any third party.


The information contained on this website is for general guidance only. Whilst we make every effort to ensure that the information and advice on this website is accurate, it is not comprehensive. Accordingly, the information and advice offered on this website should not be relied upon, and expert advice should be sought from an appropriate professional. We reserve the right to change or update any website content, prices or products at any time without prior notice. The material on this website is provided ′as is′, without any conditions, warranties or other terms of any kind. To the maximum extent permitted by law, we provide you with this website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have an effect in relation to this website. All sizes quoted are approximate. Pictures are for illustration purposes only. The colour and appearance of actual products may differ to the items shown on this website.


Our liability in relation to any order placed by you shall be limited in accordance with our Sales Terms. To the extent permitted by law, we, any other party (whether or not involved in creating, producing, maintaining or delivering this website), and any of our group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility from any amount or kind of loss or damage arising out of or in connection with your use of this website. This does not include or limit in any way our liability: a) for death or personal injury caused by our negligence; b) for fraud or fraudulent misrepresentation; or c) for any matter for which it would be illegal for us to exclude or attempt to exclude our liability.

In the event that we are held responsible for any loss or damage, our aggregate liability shall in any event be limited to £1,000. We accept no liability for any loss of income or revenue, loss of business, loss of profit or contracts, loss of anticipated savings, loss of data, waste of management or office time, or for any indirect or consequential loss or damage of any kind whatsoever arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable. We will not be liable to you where we are unable to perform our obligations due to matters outside our control.


Should any term be found to be invalid or unenforceable, it shall, to such extent, be deemed severable and the remaining terms shall continue in full force and effect. We reserve the right to make changes to these terms in the future. Any changes will be posted to the site and will take effect immediately. You should, therefore, read the terms each time you access this website. The material and information contained in this website is not aimed at, or meant to be viewed by, persons other than those in mainland United Kingdom. Any person who chooses to access this website from other locations is responsible for compliance with applicable local laws. The website, its contents and any contracts formed as a result of its use shall be governed by and construed in accordance with English law and shall be subject to the exclusive jurisdiction of the English courts.